Mar 29, 2021 · A help desk is a software tool or team of human agents that enable a company to support its customers in real time.

Visit the IBM contact page for answers to questions regarding products, sales, support, learning resources, careers and everything else IBM.

IBM’s technical support site for all IBM products and services including self-help and the ability to engage with IBM support engineers.

Askari Bank, one of Pakistan’s leading financial institutions, was looking to address rising IT costs and operational inefficiencies. Large volumes of password reset requests were consuming valuable help …

Customer self-service refers to the tools, resources and systems that help customers resolve issues, find information or complete tasks independently, without interaction with a company rep.

An IT service desk is a delivery mechanism that provides a single point of contact (SPOC) between IT organizations and end users.

You use the IBM TRIRIGA Workplace Reservation Manager application to manage the reservations of shared rooms such as meeting spaces and workspaces, shared equipment such as projectors, and …

NOC versus SOC versus help desk NOC and a security operations center (SOC) both perform mission-critical functions, but there are major differences in the objectives of a network operations center. A …

IT help desk IT help desks can use agent assist to help them keep their ticketing system organized. As help desk specialists assist customers with troubleshooting, agent assist can identify common …

Procedure Answer the following questions to determine who requires access to the CICSPlex SM resources: What groups of users use CICSPlex SM? Your enterprise probably already has several …