Spread the love“`html In today’s data-driven business landscape, maintaining an organized database of customer relationships can significantly streamline operations. One key functionality that many ...

Spread the love“`html Salesforce report building is an indispensable skill for anyone looking to harness the full potential of Salesforce as a Customer Relationship Management (CRM) platform. Whether ...

Excel VBA tool for exporting Salesforce object metadata and permissions. Salesforce CLI is used for authentication and data retrieval, so the workbook does not store Salesforce credentials. Issues are ...

The Gemini app’s latest first-party integration is with Google Contacts to provide “personalized insights and responses based on your contacts.” Available from Personal Intelligence > Connected Apps, ...

Salesforce has signed a definitive agreement to acquire Contentful, the Berlin-founded headless CMS platform serving 4,800+ enterprises. The deal gives Agentforce a native content orchestration layer ...

Customer service platforms are undergoing a fundamental shift as AI moves from a supporting role into the core of how interactions are managed, routed and resolved. Salesforce has positioned its ...

HONG KONG (AP) — About 90 ships including oil tankers have crossed the Strait of Hormuz since the outset of the war with Iran and it is still exporting millions of barrels of oil at a time when the ...

The cloud that loomed over the 2026 Enterprise Connect conference was the Salesforce pivot from partner to contact center competitor. Traditionally, Salesforce keeps insulated within its Dreamforce ...

Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems. For decades, the contact center has been ...

As part of the wider ongoing push to ‘Agentforce-ize’ everything, Salesforce recently introduced Agentforce Contact Center, pitched by the firm as: the only contact center solution that unifies voice, ...

Why not us? Salesforce already has the top CRM in the industry for number of customers. Why not toss in an integrated cloud contact center? That's a theme for Salesforce as the company launched on ...

Salesforce has chosen Enterprise Connect 2026 as the launch venue for Agentforce Contact Center, its native, agentic contact center as a service (CCaaS) solution. In a newsroom post today, the company ...