Artificial intelligence has become the Swiss Army knife of the business world, a universal tool for increasing sales, optimizing efficiency, and interacting with customers. But new research explores ...

With rising utility bills and the increasing cost of living, consumers need more support than ever—especially the most ...

Two-fifths of people who have had experiences that could make them classed as vulnerable customers by financial firms do not realise they could be defined in this way, a survey indicates. The risk of ...

Forbes contributors publish independent expert analyses and insights. Adrian Swinscoe writes about service and the customer’s experience. Nine months after that article was published, NICE has just ...

As the financial services sector accelerates its digital transformation, the way banks and lenders assess creditworthiness is undergoing a quiet revolution. Traditional credit scoring, once the ...

Virgin Media has been fined £23.8m for leaving thousands of customers without access to lifesaving telecare alarms during the digital switchover. Communications watchdog Ofcom fined the telecoms giant ...

Energy suppliers have been told to do more to help support vulnerable customers this winter by the energy regulator. Improvements called for include demonstrating more clearly how pre-payment ...

Ofcom has fined Virgin Media £23.8 million after disconnecting vulnerable customers' alarms while moving them to digital services. Several serious incidents took place while Virgin was upgrading its ...

Businesses can use artificial intelligence to identify and aid consumers who need extra help. Artificial intelligence has become the Swiss Army knife of the business world, a universal tool for ...