SANTA CLARA, Calif.--(BUSINESS WIRE)--Digitate, a leading provider of SaaS-based enterprise software for IT and business operations, today released a study conducted in partnership with ASUG, ...

Businesses today frequently turn to customer surveys to gauge customer satisfaction, gather feedback and obtain data-driven insights. However, an over-reliance on these tools often leads to survey ...

“Survey fatigue is real,” says Brad Anderson, President of Product and Engineering at Qualtrics. He acknowledged that many ...

The construction of effective customer satisfaction surveys becomes part of a pivotal strategy for achieving a deeper connection with customers. The creation of winning customer satisfaction surveys ...

Why your inbox is overflowing with questionnaires asking you to rate your experience on a scale of 1 to 5 ...

For years I’ve been talking about the importance of UC&C end-user adoption and training – and now I have the data to back up the need for a robust user adoption strategy. With the support of Vonage ...

WordPress released the results of their annual user and developer survey which showed mixed feelings about the direction the software is going and an increasing sense of not being welcome in the ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. Survey response rates are dropping because customers feel brands ...

PROVIDENCE – The state judiciary has seen the number of Rhode Islanders representing themselves balloon into the tens of thousands over the last several years. With that in mind, the court is ...

Over the course of the last year, Facebook has fended off accusations from users, civil rights activists, and even lawmakers that it mishandled personal data. In an attempt to smooth it over, CEO Mark ...

Minnesota AG Keith Ellison has released a survey to track the experiences of residents using cryptocurrency ATMs across the state.