Editor’s Note: Starting Dec. 5, this newsletter will be renamed Unified Communications. The name change will reflect the newsletter’s broader focus as we report on the industry’s move toward a unified ...

Aging voicemail systems, increasing interest in IP telephony, and a surge in the mobile workforce are driving companies to consider unified messaging — a technology that has long fallen short of ...

Goal is to free people from having to guess whether to use IM, phone or e-mail to reach someone. During her years at CNET News, Ina Fried changed beats several times, changed genders once, and covered ...

For randy eastwood, a busy Seattle-area real-estate agent, keeping tabs on incoming phone calls and faxes is crucial to closing deals. Like many agents, Eastwood has an office phone, a cell phone, a ...

Telecom software maker Tornado Development raised $20 million in its fifth funding round, the company said Tuesday, bringing its total financing to about $70 million. The round includes contributions ...