TechRepublic

When to Use Answering Services vs Call Center Services

Struggling to decide between answering services vs call center services? Check out our in-depth guide to learn which one’s right for your business. Answering services and call center services both ...
CBS News

"Your call is very important to us." Is it, really?

David Pogue is a six-time Emmy winner for his stories on "CBS Sunday Morning," where he's been a correspondent since 2002. Pogue hosts the CBS News podcast "Unsung Science." He's also a New York Times ...
Android Authority

Americans hit hard by tech support scams — FTC takes action

The FTC is amending its Telemarketing Sales Rule (TSR) to better protect consumers from tech support scams. The new rules cover not just incoming telemarketing calls but also outgoing calls from ...
The Verge

FTC changes its telemarketing rules to cover growing ‘tech support scam’ calls

Now, consumers will be protected even if they initiate a call to a tech support scammer. Now, consumers will be protected even if they initiate a call to a tech support scammer. is a former news ...
Business Insider

I worked in a call center for Walmart Spark workers. I got reprimanded for giving drivers tips they had earned, and most calls were frustrating and scripted

You're currently following this author! Want to unfollow? Unsubscribe via the link in your email. Follow Alex Bitter Every time Alex publishes a story, you’ll get an alert straight to your inbox!
TechRepublic

Azure Communication Services: Microsoft’s powerful tool for call automation

Azure Communication Services: Microsoft’s powerful tool for call automation Your email has been sent Microsoft has slowly been expanding the business capabilities of its Azure platform, adding ...