A high-level description of services provided by the Technology Help Desk. The responsibilities of the Technology Help Desk When and how to contact the Technology Help Desk. The incident/case process ...

The U.S. Customs and Border Protection has announced plans to launch a competition for a contract to provide technology service desk operations support services for its Office of Information and ...

BMC and Salesforce.com partner to deliver BMC’s Service Desk Express on Force.com platform. BMC Thursday positioned itself to lead the market in cloud-based service desk technology when the company ...

The U.S. Customs and Border Protection agency uses this procurement to ensure its offices and agencies can connect to IT systems. The U.S. Customs and Border Protection agency has given industry a ...

General Dynamics IT has secured a five-year, $110 million contract with the Veterans Affairs Department for around-the-clock service desk support. The five-year contract will support 500,000 VA ...

Whether running a startup or a more established outfit, small business owners have a lot to think about. When help is on hand in the form of automation tools, small businesses have a chance to improve ...

We’ve all been there or at least know someone who has: You land that coveted job only to get handed disappointing — and maybe even outdated — technology tools that pale in comparison to your own ...

The Washington Post has created a destination for readers seeking to understand and control their technology. The new offering, “Help Desk,” will feature a variety of storytelling methods, including ...

Time Warner Cable’s Columbus, Ohio, call center a few years ago didn’t exactly have the best way to track trouble tickets. “We used a telephone and a scratch pad,” says Bill Myers, network ...

When you become a resident, you’ll receive an email with your username and password, which we call a “Norse Key“. You’ll use it connect to the internet, print ...

The Washington Post today announced the latest major investment in its fast-growing technology team, creating a dedicated destination for readers looking to better understand and take control of the ...