After a long drive from Buffalo to Gananoque, Ontario, Adam Cole's hotel delivered some bad news for him: His reservation was "gone." "I had a confirmation from my travel agent," says Cole, director ...

Q: I have a few questions: Is a hotel reservation a binding contract? Does it make any difference if I don’t make a so-called guaranteed reservation by providing my credit card information? Does it ...

A couple arrived in New York after midnight, and a failed “contactless check-in” process and M.I.A. customer service made their hotel room inaccessible. By Seth Kugel Last September, my husband and I ...

In 2017, Chris published The Millennial's Guide to Making Happiness and did a TEDx talk shortly after on MESH: his system for happier living based on travels to 41 countries. Seeing how money could ...

Marriott Hotels has launched a mobile application that allows travelers to check into a hotel from their mobile device in an attempt to reach its increasingly mobile guests. The app is available at 31 ...

Booking a hotel seems pretty straightforward, right? And most times it is: Pick a destination, choose your dates, enter payment info and voila, happy travels! However, there are some big blunders you ...

If you've ever arrived at a hotel early and been told your room isn't ready, you're experiencing a well-established hospitality routine. These afternoon check-in timings aren't random at all. They are ...

The soon-to-open Sushi by Bou at Suite 1001 will be the first restaurant in the world to open up shop inside a hotel room. Guests who make reservations check in at the front desk and get a key card ...

The front office is the heart of a hotel. It's the first and last areas guests see and interact with. How well the front office operates can create repeat business or drive customers away. A hotel's ...