Dr. Chris Hillman, Global AI Lead at Teradata, joins eSpeaks to explore why open data ecosystems are becoming essential for enterprise AI success. In this episode, he breaks down how openness — in ...

As most of you know, EMA has been actively working to research and develop best practices around the planning and deployment of the IT Infrastructure Library’s Configuration Management Database.

Last month I wrote about some research EMA is putting together entitled “ITIL’s CMDB Adoption in the Real World – Just how Real World is it?” Now that the research is underway (no, I don’t have the ...

With the growing interest in adopting best practices across IT departments, particularly according to standards such as the Information Technology Infrastructure Library (ITIL), many organizations are ...

What has always been seen as the biggest drawback to implementing ITIL (Information Technology Infrastructure Library)? It’s the time and effort required to create, build, and document ITIL processes.

ITIL: What goes in a Configuration Management Plan? Your email has been sent Configuration management is one of the few processes that overarch all other process and service lifecycle phases in ITIL ...

ITIL is an acronym that some CIOs don’t understand well. If they’re aware of the IT Infrastructure Library, it’s in the context of two of the library’s books that provide guidance on improving help ...

CA Inc. announced new software, services and training programs yesterday to help customers implement best practices for managing an IT shop under the Information Technology Infrastructure Library ...