Customer experience in retail is more important than ever before, but businesses are struggling to meet the expectations of the modern consumer. Numerous socioeconomic and macroeconomic factors have ...

In the past, my company had problems with employee morale, retention and even performance. But when I began to introduce innovative training programs, not only were my employees more skilled and happy ...

“Don’t let perfect be the enemy of good” is an old adage that rings true in most walks of life. But in the increasingly competitive world of brick-and-mortar retail, “good” often isn’t good enough.

Gautam Patankar's transition from a lifelong golfer to the chief experience officer at Bobby Jones Links underscores a unique blend of personal passion and professional evolution. His background as a ...

Building a customer-centric culture is more than just a strategy; it’s a mindset. At the heart of that mindset is an undeniable truth: Empowered employees create empowered customers. A successful ...

The Biden-Harris Management Agenda Vision launched last November focuses on what has long been a serious weakness in government operations. “Priority Area 1 -- Strengthening and empowering the Federal ...

The business value of employee experience (EX) can be measured in reduced turnover, increased retention, better quality talent acquisition, and internal mobility that preserves and expands ...

Digital transformation is something every business owner runs into, whether they’re overhauling old systems, experimenting with new tools, or just looking to streamline communications between team ...