When you’re a 911 dispatcher, it takes a lot, from communication to staying calm under pressure. For one man, he had what it ...

SPARTANBURG, S.C. – During an emergency it’s the job of a 911 operator to determine who to send and where to send them. That process is becoming more efficient in Spartanburg County thanks to a new ...

When you call 911 for help, you expect someone to pick up the line. But that’s not what always happens. Instead, you might get put on hold with a recording when seconds count. Channel 2 investigative ...

Emergency dispatchers deserve to be recognized as “first responders,” a designation that opens up a broad new category of legal benefits for these vital workers. A bill currently moving through the ...

Last Sunday morning at 5:47 a.m., Luzerne County dispatcher Kaylary Santos answered a 911 call from Luzerne Borough about a woman having a baby in active labor. “This call came in, and it was the ...